Find answers to common questions about our products, shipping, returns, and more
Standard shipping takes 3-5 business days within the continental US. Express shipping options are available at checkout.
Currently, we only ship within the United States.
We offer free standard shipping on orders over $50. Orders under $50 have a flat rate shipping fee of $5.99.
We accept returns within 30 days of purchase for unused items in original packaging. Return shipping is free for defective items.
Contact our customer service team through the contact page to initiate a return. We'll provide you with a return shipping label.
Refunds are processed within 5-7 business days after we receive your return. The amount will be credited back to your original payment method.
Hand wash with warm soapy water after each use. For deep cleaning, use a bottle brush. Not dishwasher safe.
Make sure the lid is properly tightened and the seal is clean. If problems persist, contact us for a replacement.
Our bottles keep drinks cold for 24 hours and hot for 12 hours when properly sealed.
Our products are covered for 1 year against manufacturing defects. This includes issues with insulation, seals, and structural integrity.
Contact our customer service with your order number and a description of the issue. We'll guide you through the warranty process.