Cancel Order Policy

Our policies regarding order cancellations

Order Cancellation Policy

At FancyItem, we understand that circumstances may arise requiring you to cancel an order. Please review our cancellation policy below:

Cancellation Timeframe

Orders may be cancelled without penalty within 24 hours of placement. To cancel an order, please contact our customer service team via email at [email protected] or by phone at +852 2123 4567 with your order number.

    Cancellation Process

    1. Contact customer service with your order number and request for cancellation
    2. Our team will verify the order status
    3. If the order has not been processed for shipping, we will approve the cancellation
    4. A confirmation email will be sent once the cancellation is complete
    5. Any payment made will be refunded within 7-14 business days, depending on your payment method

    Cancellation Limitations

    Please note that orders cannot be cancelled once they have been shipped. In such cases, you may return the item according to our Refund Policy.

    Custom Orders

    Custom-made or personalized items cannot be cancelled once production has begun. Please contact our customer service team as soon as possible if you need to cancel a custom order.

    Digital Products

    Digital products cannot be cancelled once the download link has been provided or the product has been accessed.

    Contact Information

    For any questions regarding our cancellation policy, please contact us:

    • Email: [email protected]
    • Phone: +852 2123 4567
    • Address: Unit 1208, 12/F, Tower 2, Times Square, 1 Matheson Street, Causeway Bay, Hong Kong
  • Phone: +852 2123 4567
  • Address: Unit 1208, 12/F, Tower 2, Times Square, 1 Matheson Street, Causeway Bay, Hong Kong